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Appointments and Referrals


Schedule appointments by calling the clinic information line at (717) 245-3400 or toll free at 1-877-787-2569. Follow the prompts to reach the Appointments Section, 1st prompt – 1, 2nd prompt – 1 and 3rd prompt - 2. Patients must wait for the prompt to begin before making selections. Active Duty calling from an office phone on Carlisle Barracks can dial 106 to schedule appointments for the service member. Cancellations can be made by calling (717) 245-3325, please leave name of patient, sponsor's social security number, date of appointment, and name of provider. Please speak slowly and clearly when using this line.  

Priorities for Care 

By law, the priorities for care are:

  • Active duty personnel enrolled in TRICARE Prime.
  • Active duty family members enrolled in TRICARE Prime.
  • Retirees and their family members, and survivors enrolled in TRICARE Prime.
  • TRICARE for Life Patients enrolled in T-Plus.

Space available:

  • Active duty family members not enrolled in TRICARE Prime.
  • Retirees and their family members, and survivors not enrolled in TRICARE Prime.
  • TRICARE for Life Patient 

Non-enrolled persons, TRICARE Prime Remote, and TRICARE Prime patients enrolled to another site may be seen for acute care at Dunham Health Clinic on a space-available basis.  

Space Available Access Standards

Acute Only: An acute appointment can be booked 2 hours in advance. If there are no available acute appointments within 2 hours, the patient will have to call back and check for an appointment later in the day. 

Services Offered

The Appointments Section schedules appointments for family medicine, pediatrics, immunizations, optometry, mammography, and gynecology. The Clinic has specialty providers on a limited basis. All appointments with specialty providers require a referral from the patient's PCM. Once a referral is acquired, the Appointments Section will schedule the appointments for specialists located at the Clinic.  

Physical exams for active duty are required beginning at age 30 and every 5 years thereafter. Physicals are done Tuesday through Friday in the Physical Exams Section, Room 200, at the Clinic. Appointments for physicals are scheduled through the Physical Exam office by calling the Clinic information line at 245-3400 and using the prompts to reach the physical exam section, 1st prompt – 1, 2nd prompt – 1, 3rd prompt - 1. The appointments are typically booked 6 - 7 weeks in advance. Completing a physical takes at least 4 weeks. In order to allow enough time to complete a physical, it is necessary to book an appointment well in advance of the required completion date. 

School, sports, work, child care and drivers' license physicals all require a scheduled visit. These appointments are scheduled through the central Appointments Section. School physicals are required for all children arriving from outside the state of Pennsylvania. This requirement has been waived for the family members accompanying attendees of the Army War College (AWC). All children (including family members of AWC student) entering 1st, 6th, and 11th grades must have a physical. Please bring the school form with you to your appointment. All children arriving from overseas require a PPD. Children do not need an appointment with a provider to receive the PPD, appointments may be made by calling central appointments for these immunizations. If a child is participating in any sport, it will be necessary to bring a separate form for sports physicals. Drivers' license physical forms can be found in the drivers training booklet. This form must be signed by the applicant in the presence of the provider conducting the physical. If another physical is required within 3 - 6 months and has been done at Dunham, it will only be necessary to bring in the form and leave the information with the PCM for 48 hours, then pick up the form at Outpatient Records or leave info for mailing/faxing of the form.