QUALITY CARE You have the right to quality care and treatment that are available and medically indicated, regardless of race, gender, national origin or religion.
RESPECT AND DIGNITY You have the right to considerate and respectful care, with recognition of your family's religious and cultural preferences.
PRIVACY AND CONFIDENTIALITY You have the right to privacy and confidentiality concerning medical care. This includes expecting any discussion or consultation about your care to be conducted discreetly and privately. You have the right to expect that your medical record be read only by people involved in your treatment or the monitoring of its quality and by other individuals only when authorized by you or your legally authorized representative.
IDENTITY You have the right to know the name and professional status of the individuals who provide your care and which practitioner is primarily responsible for your care.
INFORMATION You have the right to understand tests, medications, procedures and treatments, their risks, their benefits, their costs and their alternatives prior to consenting to the test, medication, procedure or treatment. You have the right to complete and timely information regarding your illness and known prognosis (expected outcome and unanticipated outcomes). You have the right to see and obtain a copy of your medical record.
REFUSAL OF TREATMENT You may refuse medical treatment within the extent permitted by law, and you have the right to be informed of the consequences of refusing that treatment.
ADVANCE DIRECTIVES You have the right to designate a representative to make health care decisions if you become unable to do so. You have the right to formulate an advance directive (living will and/or medical durable power of attorney), and to take part in ethical discussions pertinent to your care. It is the policy of this organization to provide life sustaining emergency care; Cardio Pulmonary Resuscitation or CPR, including defibrillation if indicated for all of our patients once clinical care is initiated. We will provide emergency transport to the nearest hospital in the event of any resuscitative or emergent efforts. If the advanced directive is available, this document will be sent with the patient to a more acute level of care. You have the right to accept or refuse these limitations and select a different facility for your choice if you do not agree with this protocol.
RESEARCH You have the right to be advised of research associated with your care. You have the right to refuse to participate in any research projects.
CLINIC RULES AND REGULATIONS You have the right to be informed of the facility's rules and regulations that relate to your conduct as a patient and how patient complaints are initiated, reviewed, and resolved.
PAIN MANAGEMENT You have the right to the appropriate assessment and effective management of pain. You have the right to information about pain and pain relief measures.
You have the right to address concerns regarding the treatment or care that are (or fail to be) furnished. We encourage you to report it to your PCM, or you may contact the Patient Representative at your local Medical Treatment Facility. If your concerns are not addressed to your satisfaction you may also report a complaint to the Joint Commission:
Mail: The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
MAINTAIN POSITIVE HEALTH PRACTICES. You are responsible for working with your health care team to develop and maintain positive health practices: good nutrition, sleep and rest, exercise, positive relationships and stress management. ·
PROVIDING INFORMATION. You are responsible for providing your health care provider and health care team accurate and complete information about your health, including any illness or concerns, the presence of pain, your medical history and medications. You have the responsibility to communicate to your health care provider your understanding of the plan of treatment and to ask any questions that you may have regarding what is expected of you regarding your medical care.
COMPLIANCE WITH MEDICAL CARE. You are responsible for following your health care provider's recommendations to the best of your ability and for asking questions if you have problems or concerns regarding your health care if you are unable to carry out any instructions. You are responsible for keeping appointments, filling prescriptions, following through on health care instructions, and adhering to the guidelines of your clinic.
SUPERVISION OF UNDERAGE CHILDREN. You are responsible for arranging childcare for your underage family members during your medical appointments. If this is not possible, you are responsible for arranging supervision for your children younger than eight years of age, if the child/children will remain the clinic/section waiting areas by themselves during your appointment(s) to prevent any injury to the child or other patients. If medical staff cannot safely provide care to you or the patient, you may be asked to reschedule your appointment.
RESPECT AND CONSIDERATION. You are responsible for treating our staff and other patients with respect and consideration.
SMOKING POLICY. Smoking or use of any tobacco products is not allowed in any area including sidewalks, parking lots, and grounds surrounding the clinic. The use of tobacco products is not allowed in the facility.
MEDICAL RECORDS. All medical records documenting care provided by any Health Readiness Platform (HRP), formerly known as Military Treatment Facility (MTF) are the property of the U. S. Government. All medical records are required to be maintained at a HRP.
FINANCIAL OBLIGATION. You are responsible for ensuring that the cost of your health care is promptly paid when applicable.
MAKING CHOICES. You are responsible for making choices regarding your health based on a clear understanding of your plan of care, its costs, benefits, risks and alternatives. You have the responsibility to ask for information on your illness, work with your health care provider to develop a treatment/pain management plan and to learn what you can to maintain the best health possible.
CULTURE OF EXCELLENCE PATIENT AND FAMILY CENTERED CARE. We are committed to providing the best possible health care to all beneficiaries by creating a culture of excellence and focusing upon patient and family centered care. Please help us by providing recommendations, questions, compliments or other feedback to the Commander through the Patient Advocacy Office in your facility. If concerns are not adequately addressed, you have the right to contact The Joint Commission at 800-994-6610.
PATIENT SAFETY. You are expected to "Speak Up" to improve the quality of your health care.
Speak up if you have questions, concerns or if you do not understand your medical condition or treatment plans –
Pay attention to the care you are receiving.
Educate yourself about your diagnosis, medical tests and treatment plan.
Ask a family member or friend to be your advocate.
Know what medications you take and why you take them.
Use a health care organization that is certified by The Joint Commission.
Participate in all decisions about your treatment.