Patient Appointment Line:
We would like to thank all of you for your patience. We believe we have resolved all of the issues with our new appointment line system and our patients should notice improved service when they call us. Anyone on Carlisle Barracks can reach us at 5-3400 again. If you find any issues when calling us, please let us know so we can improve your experience with us..
NEW NURSE ADVICE LINE SERVICE FOR DUNHAM BENEFICIARIES
SERVICE START DATE: 30 MAY 2014
1-800-TRICARE (1-800- 874-2273), option 1
24 hours a day, 7 days a week
Under a new service, TRICARE beneficiaries can now access a team of registered nurses by telephone for advice about immediate health care needs. This service will eventually replace the current after-hours care process, so please save the phone number.
The Nurse Advice Line, available at no cost to beneficiaries, helps callers make informed decisions about self-care at home or when to see a health care provider. The Nurse Advice Line is available 24 hours a day, 7 days a week. Nurse Advice Line nurses ask a series of questions about a caller’s specific concerns to advise when and how to seek care for an urgent problem or give instruction on self-care at home. For pediatric issues, the NAL will route the beneficiary to a pediatric nurse. If follow-up is necessary or requested, the NAL will call the beneficiary back to check the child’s status a few hours later. The NAL will make same-day appointments with the beneficiary’s primary care manager (PCM) for TRICARE Prime beneficiaries who are enrolled to Military Treatment Facilities (MTFs). If a same day appointment is not available, the NAL will re-direct the beneficiary to the closest urgent care center, and advise the PCM that an urgent care referral is needed so the patient does not have to worry about paying any point of service co-pays.
Hours of Operation Changes:
Tuesday, 6 May 2014: PX Refill Pharmacy re-opens. Tuesday-Friday operational schedule.
(Daily hours remain the same as previously established.)
Tuesday, 6 May 2014: Main Pharmacy re-opens to support Tuesday evening clinic.
Thursday, 8 May 2014: Clinic open 0730-1630 for patient care.
Friday, 9 May 2014: Clinic open 0730-1200. Clinic closed 1200-1630 for patient care. (This is to allow maximum participation for staff to attend COL Patterson's Retirement Ceremony)
Thursday, 5 June 2014: Clinic open 0730-1630 for patient care.
Friday, 6 June 2014: Clinic (including pharmacy) closed 0730-1300 for patient care. Clinic open 1300-1630 for patient care. (This is in support of the installation to free up patient parking for USAWC Graduation)
Dunham's Winter Newsletter:
Please look over our Winter Newsletter, you can find it here.
TRICARE Service Center Closure:
Please find an important note from our Tricare Team here.
Drug Take Back Program Coming Again in April:
Please read the flyer about the Drug Take Back Program here.
Army Medicine Secure Messaging Service (Relay Health):
You may utilize the Army Medicine Secure Messaging Service (AMSMS) provided by Relay Health. The Secure Messaging Service is an on-line service that allows our beneficiaries to do many things on-line that normally require a visit or a phone call to the military healthcare facility. This includes making or changing appointments, consulting your provider, requesting medication refills and lab results, and sending notes to your provider. To ensure security, we must accept your application through face-to-face communication before you can use this service. Please register for the Army Medicine Secure Messaging Service during your next clinic visit by stopping by the information desk or our patient advocate's office.
Pennsylvania School Forms:
Please look here to find assorted forms you'll need for Child Development Services, Medication at School, PA School Physicals and Sports Physicals.
Dunham's Tobacco Free Campus Program begins on Monday, 1 April, 2013:
We care about the health of our Soldiers, Families, Patients, and Employees. We thank you for supporting this policy by not using tobacco products anywhere on the Dunham Campus.
Tobacco Cessation classes are available for Tri-care Beneficiary Patients and DOD Civilian Employees. Contact Dunham Occupational Health at 245-3410 for details.
Forensic Behavioral Health Evaluation as Part of an MEB Process Hotline
The US Army Medical Command (USAMEDCOM) has established a hotline;
(com: 1-800-984-8523; overseas: DSN: (312) 421-3700; stateside: DSN: 421-3700;
WEBSITE: HTTP://WWW.ARMYMEDICINE.ARMY.MIL/WSFH/INDEX.HTML.) for Soldiers who have potentially experienced a forensic Behavioral Health evaluation as part of an MEB process since 2007. USAMEDCOM will facilitate follow-on evaluation for any Soldiers with related forensic Behavioral Health evaluation concerns.
Find Out How Pharmacy Home Delivery Could Work for You
With the new copayment structure, you can receive a 90-day supply of your formulary generic medications FREE and the convenience of maintenance medications delivered to your home eliminating trips to the retail or military pharmacy. It’s Easy to Get Started! December 14, 2011 from 0900- 1500 assistance will be available to help you sign up and start using HOME DELIVERY. If you are unable to attend you can visit www.express-scripts.com/TRICARE (click on the pill bottle) or call 1.877.262.3390 (TTY 1.877.540.6261) and an Express Scripts representative will help you by working with your doctor to transfer your maintenance medications to Home Delivery.
TRICARE Young Adult Prime Program
On January 1, 2012, the TRICARE Young Adult Prime program will be available for eligible young adult dependants. TYA allows adult children to purchase TRICARE coverage after eligibility for "regular" TRICARE coverage ends. Young adults can submit their applications for TYA Prime beginning December 1, 2011. To be eligible by January 1, 2012, enrollments must be received by December 20, 2011. Contact your local TRICARE Service Center or call 877-TRICARE for more information.
New Pharmacy Refill Website
Recently, the Pharmacy Refill website changed. The new website is:
Pharmacy Refill Information Update
Please be aware the toll free refill phone number has been changed to 1-800-377-1723, select 2 to pick-up refills at an Army facility, and the select 4 for Pennsylvania facilities.... A system-wide message will be placed on Audiocare to alert patients of this. You can also refill prescriptions through TRICARE Online.
Dunham Army Health Clinic is Now Enrolling New Patients
Dunham US Army Health Clinic (DUSAHC) is enrolling new patients’ at all three clinic locations: Carlisle Barracks, Fort Indiantown Gap and Defense Distribution Center, New Cumberland, PA.
Active Duty personnel and their eligible family members can enroll at no cost; and Retired military personnel and their eligible family members pay a low annual premium to enjoy the benefits of TRICARE Prime. Those benefits include an on-location Primary Care Manager and pharmacy services at no additional cost, and access to comprehensive specialty and ancillary care within the local civilian TRICARE Network. (New Enrollment Flyer)
For more information on how to enroll visit the TRICARE Service Center at the Carlisle Barracks location, call 877-TRICARE or go to Heath Net Federal Services’ web page at www.hnfs.com.
Army Provider Level Satisfaction Survey
Dunham US Army Health clinic is wild about APLSS. Although we all know the common phrase, “An apple a day keeps the doctor away,” we are not talking about the highly nutritious fruit. APLSS, Army Provider Level Satisfaction Survey, is a comprehensive survey program that...MORE
After Hours Care
If you have an emergency, “a sudden illness or injury that if not treated immediately could result in death, long-term impairment or serious jeopardy to your health,” call 911 or go to an Emergency Room! You do not need to call your PCM before receiving emergency care. In all emergency situations where you go to an ER, it is strongly recommended that once you are medically stable to notify…MORE